Shipping & Exchange policy

Overview

             We have a 48 hour replacement policy, which means you have 48 hour after receiving your item to request for a replacement. 
            To be eligible for a replacement, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging and in an unwashed & undamaged condition.
            To initiate a replacement, you need to  E-mail us at rumaniefashion@gmail.com with your problem. Our exchange team will initiate an exchange for you. Items sent back to us without first requesting a return will not be accepted under any circumstances. 
            For ease of return we provide Reverse Pickup , depending on your area or PIN Code. In case Reverse Pickup is not possible, you are requested to return the product(s) by courier in original packaging, unused, with tags to RUMANIEFASHION
           You can always contact us for any return question at rumaniefashion@gmail.com

PLEASE NOTE: Only footwear items having size issues will be exchanged and is we don’t exchange or replace any type of accessories (belts, bags, wallets, key rings, card holders, flip flops, Jackets or any item which is below INR 300/-. 

Refunds

                   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

                   If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rumaniefashion@gmail.com

Sale items

                    Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

                     We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rumaniefashion@gmail.com 

Shipping returns

                      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

                     Contact us at rumaniefashion@gmail.com for questions related to refunds and returns.